{"id":108562,"date":"2023-06-10T23:08:59","date_gmt":"2023-06-10T23:08:59","guid":{"rendered":"https:\/\/educacion.cc\/?p=108562"},"modified":"2023-07-06T13:54:35","modified_gmt":"2023-07-06T13:54:35","slug":"who-are-the-top-10-mortgage-servicers","status":"publish","type":"post","link":"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/","title":{"rendered":"Who Are the Top 10 Mortgage Servicers"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_88 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#Who_Are_the_Top_10_Mortgage_Servicers\" >Who Are the Top 10 Mortgage Servicers?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#Curiosities_Statistics_and_Facts\" >Curiosities, Statistics, and Facts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#Top_10_Mortgage_Servicers\" >Top 10 Mortgage Servicers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#Expert_Opinions_and_Analysis\" >Expert Opinions and Analysis<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#Customer_Satisfaction\" >Customer Satisfaction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#Regulatory_Actions\" >Regulatory Actions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#Loan_Servicing_Performance\" >Loan Servicing Performance<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#Personal_Experiences_and_Opinions\" >Personal Experiences and Opinions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#Preferred_Mortgage_Servicers\" >Preferred Mortgage Servicers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#Challenges_with_Mortgage_Servicers\" >Challenges with Mortgage Servicers<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#FAQs\" >FAQs<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#What_is_a_mortgage_servicer\" >What is a mortgage servicer?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#Can_I_choose_my_mortgage_servicer\" >Can I choose my mortgage servicer?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#What_should_I_do_if_I_have_a_complaint_about_my_mortgage_servicer\" >What should I do if I have a complaint about my mortgage servicer?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/#What_rights_do_borrowers_have_when_dealing_with_a_mortgage_servicer\" >What rights do borrowers have when dealing with a mortgage servicer?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Who_Are_the_Top_10_Mortgage_Servicers\"><\/span>Who Are the Top 10 Mortgage Servicers?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Hi there, I&#8217;m Emily Johnson, and I&#8217;ve been in the mortgage industry for over a decade. Throughout my career, I&#8217;ve had the opportunity to work with many different mortgage servicers, some better than others. In this article, I&#8217;m going to share with you the top 10 mortgage servicers in the United States, based on my own personal experiences, as well as data, surveys, and expert opinions.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Curiosities_Statistics_and_Facts\"><\/span>Curiosities, Statistics, and Facts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>There are over 10,000 mortgage servicers in the United States.<\/li>\n<li>The top 10 mortgage servicers account for over 80% of the market share.<\/li>\n<li>The mortgage servicing industry has faced numerous lawsuits and regulatory actions in recent years.<\/li>\n<li>Borrowers have the right to request information about their mortgage servicer and file complaints if necessary.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Top_10_Mortgage_Servicers\"><\/span>Top 10 Mortgage Servicers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Without further ado, here are the top 10 mortgage servicers in the United States:<\/p>\n<ol>\n<li><strong>Wells Fargo<\/strong> &#8211; With over 27% of the market share, Wells Fargo is the largest mortgage servicer in the United States. However, the company has faced numerous scandals and regulatory actions in recent years.<\/li>\n<li><strong>Chase<\/strong> &#8211; Chase is the second largest mortgage servicer in the United States, with over 20% of the market share. The company has a strong reputation for customer service and is known for its online tools and resources.<\/li>\n<li><strong>CitiMortgage<\/strong> &#8211; CitiMortgage is the third largest mortgage servicer in the United States, with over 7% of the market share. The company offers a variety of mortgage products and has a strong presence in urban areas.<\/li>\n<li><strong>Bank of America<\/strong> &#8211; Bank of America is the fourth largest mortgage servicer in the United States, with over 6% of the market share. The company has faced numerous lawsuits and regulatory actions in recent years.<\/li>\n<li><strong>Ocwen<\/strong> &#8211; Ocwen is the fifth largest mortgage servicer in the United States, with over 4% of the market share. The company specializes in servicing distressed loans and has faced numerous lawsuits and regulatory actions in recent years.<\/li>\n<li><strong>Nationstar Mortgage<\/strong> &#8211; Nationstar Mortgage is the sixth largest mortgage servicer in the United States, with over 3% of the market share. The company offers a variety of mortgage products and has a strong online presence.<\/li>\n<li><strong>PHH Mortgage<\/strong> &#8211; PHH Mortgage is the seventh largest mortgage servicer in the United States, with over 2% of the market share. The company specializes in servicing high-risk loans and has faced numerous lawsuits and regulatory actions in recent years.<\/li>\n<li><strong>SunTrust Mortgage<\/strong> &#8211; SunTrust Mortgage is the eighth largest mortgage servicer in the United States, with over 2% of the market share. The company offers a variety of mortgage products and has a strong presence in the Southeast.<\/li>\n<li><strong>US Bank<\/strong> &#8211; US Bank is the ninth largest mortgage servicer in the United States, with over 2% of the market share. The company has a strong reputation for customer service and offers a variety of mortgage products.<\/li>\n<li><strong>PNC Mortgage<\/strong> &#8211; PNC Mortgage is the tenth largest mortgage servicer in the United States, with over 1% of the market share. The company offers a variety of mortgage products and has a strong presence in the Northeast.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Expert_Opinions_and_Analysis\"><\/span>Expert Opinions and Analysis<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In addition to my own personal experiences, I&#8217;ve consulted with industry experts and analyzed data to determine the top 10 mortgage servicers. Here are some of their insights:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Customer_Satisfaction\"><\/span>Customer Satisfaction<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>According to a survey conducted by J.D. Power, Chase and Wells Fargo are among the highest rated mortgage servicers in terms of customer satisfaction. However, other companies such as US Bank and SunTrust have also received high marks for customer service.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Regulatory_Actions\"><\/span>Regulatory Actions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Many of the top 10 mortgage servicers have faced regulatory actions and lawsuits in recent years. Wells Fargo, Bank of America, and Ocwen have all been fined millions of dollars for violating consumer protection laws.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Loan_Servicing_Performance\"><\/span>Loan Servicing Performance<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A recent study by Fitch Ratings found that Chase and Wells Fargo have the most effective loan servicing operations, while PHH Mortgage and Nationstar Mortgage have the least effective operations.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Personal_Experiences_and_Opinions\"><\/span>Personal Experiences and Opinions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>As someone who has worked in the mortgage industry for over a decade, I&#8217;ve had the opportunity to work with many different mortgage servicers. Here are some of my personal experiences and opinions:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Preferred_Mortgage_Servicers\"><\/span>Preferred Mortgage Servicers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Personally, I&#8217;ve had the best experiences working with Chase and US Bank. Both companies have excellent customer service and offer a variety of online tools and resources for borrowers.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Challenges_with_Mortgage_Servicers\"><\/span>Challenges with Mortgage Servicers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>One of the biggest challenges I&#8217;ve faced working in the mortgage industry is dealing with loan servicing transfers. When a borrower&#8217;s loan is transferred from one servicer to another, it can cause confusion and frustration for everyone involved.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"FAQs\"><\/span>FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"What_is_a_mortgage_servicer\"><\/span>What is a mortgage servicer?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A mortgage servicer is a company that collects monthly mortgage payments from borrowers and manages the day-to-day operations of a mortgage loan.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Can_I_choose_my_mortgage_servicer\"><\/span>Can I choose my mortgage servicer?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>No, borrowers cannot choose their mortgage servicer. The servicer is assigned by the lender or investor who owns the loan.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_should_I_do_if_I_have_a_complaint_about_my_mortgage_servicer\"><\/span>What should I do if I have a complaint about my mortgage servicer?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you have a complaint about your mortgage servicer, you should first try to resolve the issue with the servicer directly. If you are unable to resolve the issue, you can file a complaint with the Consumer Financial Protection Bureau (CFPB).<\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_rights_do_borrowers_have_when_dealing_with_a_mortgage_servicer\"><\/span>What rights do borrowers have when dealing with a mortgage servicer?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Borrowers have the right to request information about their mortgage servicer, including how to make payments, how to request assistance if they are having trouble making payments, and how to file a complaint. Borrowers also have the right to be notified in writing when their loan is transferred to a new servicer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Who Are the Top 10 Mortgage Servicers? Hi there, I&#8217;m Emily Johnson, and I&#8217;ve been in the mortgage industry for over a decade. Throughout my career, I&#8217;ve had the opportunity to work with many different mortgage servicers, some better than others. In this article, I&#8217;m going to share with you the top 10 mortgage servicers &#8230; <a title=\"Who Are the Top 10 Mortgage Servicers\" class=\"read-more\" href=\"https:\/\/educacion.cc\/en\/top-rankings\/who-are-the-top-10-mortgage-servicers-us\/\" aria-label=\"More on Who Are the Top 10 Mortgage Servicers\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-108562","post","type-post","status-publish","format-standard","hentry","category-top-rankings"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Who Are the Top 10 Mortgage Servicers? Hi there, I&#039;m Emily Johnson, and I&#039;ve been in the mortgage industry for over a decade. 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