{"id":24296,"date":"2023-07-06T01:08:11","date_gmt":"2023-07-06T01:08:11","guid":{"rendered":"https:\/\/educacion.cc\/?p=24296"},"modified":"2023-07-07T07:41:01","modified_gmt":"2023-07-07T07:41:01","slug":"difficult-customer-no-stress-by-keith-h-maitland-summary-of-the-book","status":"publish","type":"post","link":"https:\/\/educacion.cc\/en\/book-summaries\/difficult-customer-no-stress-by-keith-h-maitland-summary-of-the-book-english\/","title":{"rendered":"Difficult Customer- No Stress by Keith H. Maitland. Summary of the book."},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/educacion.cc\/en\/book-summaries\/difficult-customer-no-stress-by-keith-h-maitland-summary-of-the-book-english\/#Difficult_Customer_%E2%80%93_No_Stress_by_Keith_H_Maitland\" >Difficult Customer &#8211; No Stress by Keith H. Maitland<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/educacion.cc\/en\/book-summaries\/difficult-customer-no-stress-by-keith-h-maitland-summary-of-the-book-english\/#Overview\" >Overview<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/educacion.cc\/en\/book-summaries\/difficult-customer-no-stress-by-keith-h-maitland-summary-of-the-book-english\/#Plot\" >Plot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/educacion.cc\/en\/book-summaries\/difficult-customer-no-stress-by-keith-h-maitland-summary-of-the-book-english\/#Teachings\" >Teachings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/educacion.cc\/en\/book-summaries\/difficult-customer-no-stress-by-keith-h-maitland-summary-of-the-book-english\/#Interesting_Facts\" >Interesting Facts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/educacion.cc\/en\/book-summaries\/difficult-customer-no-stress-by-keith-h-maitland-summary-of-the-book-english\/#FAQs\" >FAQs<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Difficult_Customer_%E2%80%93_No_Stress_by_Keith_H_Maitland\"><\/span>Difficult Customer &#8211; No Stress by Keith H. Maitland<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h2><span class=\"ez-toc-section\" id=\"Overview\"><\/span>Overview<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Difficult Customer \u2013 No Stress is a book written by Keith H. Maitland that provides guidance on how to effectively deal with difficult customers in a professional yet non-confrontational manner. In this book, readers will learn how to identify and manage difficult customers, understand the psychology of customer service and how to de-escalate tense situations. The book offers valuable advice on how to handle customer complaints and difficult conversations, as well as how to build customer loyalty and trust.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Plot\"><\/span>Plot<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The book follows the story of a customer service representative, Jane, who is struggling to deal with a particularly difficult customer. Jane learns how to better manage difficult customers and how to use effective communication strategies to de-escalate tense situations. Along the way, she discovers the importance of customer service and how to build customer loyalty and trust.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Teachings\"><\/span>Teachings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The book offers valuable lessons on customer service and how to effectively deal with difficult customers. Readers will learn the importance of understanding customer psychology, effective communication strategies, and how to build customer loyalty and trust. Additionally, the book provides advice on how to de-escalate tense situations and handle customer complaints.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Interesting_Facts\"><\/span>Interesting Facts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>The book was written by a former customer service representative<\/strong> \u2013 Keith H. Maitland has extensive experience in customer service, having worked as a customer service representative for many years. As such, he is able to provide valuable insights into the world of customer service and how to effectively deal with difficult customers.<\/li>\n<li><strong>The book provides valuable advice on how to build customer loyalty and trust<\/strong> \u2013 the book offers guidance on how to build customer loyalty and trust through effective communication strategies and de-escalation techniques.<\/li>\n<li><strong>The book is written in an engaging and easy-to-understand manner<\/strong> \u2013 the book is written in a conversational and easy-to-understand manner, making it accessible to a wide range of readers.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"FAQs\"><\/span>FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Q1: What is the book Difficult Customer \u2013 No Stress about?<\/strong><br \/>\nA1: Difficult Customer \u2013 No Stress is a book written by Keith H. Maitland that provides guidance on how to effectively deal with difficult customers in a professional yet non-confrontational manner. The book offers valuable advice on how to handle customer complaints and difficult conversations, as well as how to build customer loyalty and trust.<\/p>\n<p><strong>Q2: Who wrote the book Difficult Customer \u2013 No Stress?<\/strong><br \/>\nA2: The book was written by Keith H. Maitland, a former customer service representative who has extensive experience in customer service.<\/p>\n<p><strong>Q3: What kind of advice does the book provide?<\/strong><br \/>\nA3: The book provides advice on how to identify and manage difficult customers, understand the psychology of customer service and how to de-escalate tense situations. Additionally, the book offers guidance on how to build customer loyalty and trust through effective communication strategies and de-escalation techniques.<\/p>\n<p><strong>Q4: Is the book written in an engaging and easy-to-understand manner?<\/strong><br \/>\nA4: Yes, the book is written in a conversational and easy-to-understand manner, making it accessible to a wide range of readers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Difficult Customer &#8211; No Stress by Keith H. Maitland Overview Difficult Customer \u2013 No Stress is a book written by Keith H. Maitland that provides guidance on how to effectively deal with difficult customers in a professional yet non-confrontational manner. In this book, readers will learn how to identify and manage difficult customers, understand the &#8230; <a title=\"Difficult Customer- No Stress by Keith H. Maitland. Summary of the book.\" class=\"read-more\" href=\"https:\/\/educacion.cc\/en\/book-summaries\/difficult-customer-no-stress-by-keith-h-maitland-summary-of-the-book-english\/\" aria-label=\"More on Difficult Customer- No Stress by Keith H. Maitland. Summary of the book.\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-24296","post","type-post","status-publish","format-standard","hentry","category-book-summaries"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Difficult Customer - No Stress by Keith H. Maitland Overview Difficult Customer \u2013 No Stress is a book written by Keith H. Maitland that provides guidance on how to effectively deal with difficult customers in a professional yet non-confrontational manner. 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